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What Makes a Good Manager?

Updated: Jun 27, 2023



Managing a team is no easy feat. A good manager needs to have a combination of hard and soft skills to be effective. From being able to give clear directions and set expectations to being able to motivate and inspire, the best managers are well-rounded and always looking for ways to improve.


While all businesses need talented employees, it is the managers who are responsible for harnessing that talent and directing it towards achieving the company's goals. Therefore, it is essential to have a team of exceptional managers in order to be successful.


The challenge lies in not only finding such individuals but also in retaining them and helping them to develop their skills. Fortunately, there are a number of ways to identify potential managerial candidates and provide them with the training and support they need to thrive.


 

What does the role of a manager include?


A manager's role is complex and ever-changing. But at its core, management is the process of achieving organisational and team goals through the effective use of limited resources. In today's business environment, that means managing people, processes, and technologies. Here's a closer look at each of these three key areas of responsibility.


People Management


People are an organisation's most important asset. And a manager's primary responsibility is to get the most out of their team. That includes setting clear expectations, providing ongoing feedback, and offering opportunities for growth. It also involves building strong relationships based on trust and mutual respect. When done well, people management leads to higher levels of engagement and productivity.


Process Management


Processes are the set of activities that organisations use to get work done. They can be simple or complex, but all need to be managed effectively if an organisation is going to run smoothly. That means identifying inefficiencies, implementing solutions, and continuously monitoring performance. Process management is essential for ensuring quality control and meeting customer expectations.


Technology Management


In today's business world, technology plays a vital role in just about every aspect of operations. From website design and development to data storage and security, managers need to have a solid understanding of the various technologies available and how to utilise them best. Technology management also includes staying up-to-date on industry trends and developments, as well as budgeting for new technology initiatives.


 

What are the key qualities of a great manager?


In any organisation, the managers play a vital role in ensuring the success of the business. A great manager is someone who can motivate and inspire their team to achieve the team's goals. But what are the key qualities that make a great and successful manager? Let's take a look.


1. Communication Skills


One of the most important qualities of a great manager is excellent communication skills. A good manager must be able to communicate effectively and concisely with their team. They should also be able to listen to their team's concerns and give positive feedback. By communicating effectively, a manager can ensure that everyone is on the same page and working towards the same goal.


2. Organisational Skills


Another essential quality of a great and effective manager is organisation skills. A good manager must be able to keep track of deadlines, projects, and tasks. They should also be able to delegate important tasks efficiently and maintain a clear overview of the big picture. By staying organised, a manager can keep their team productive and on track.


3. Leadership Skills


A great manager must also have strong leadership skills. Great leaders motivate their team and provide direction when needed. They should also be able to instil confidence in each team member and help them develop their skills. By being a strong good leader, a manager can guide their team to success.


 

What should you think about when hiring a manager position?


A manager is someone who oversees a team of employees and is responsible for their day-to-day work. They can be the difference between a thriving business and a struggling one. But what qualities should you look for when hiring a manager? Here are nine qualities to keep an eye out for:


1. Empathy


When hiring a manager, it's important to consider empathy as a key trait. Empathic managers are able to see things from their team members' perspectives and understand their needs and concerns. They're also better able to build trust and rapport and create an environment where team members feel valued and respected. As a result, empathy can be a critical component of effective management. This requires high emotional intelligence – the ability to be aware of and understand one's own emotions and the emotions of others.


When assessing candidates for a manager position, look for signs that they possess this important quality. Does the candidate seem interested in understanding others' points of view? Are they good at active listening? Do they make an effort to create a supportive and positive work environment? If so, they may be the right fit for your team.


2. Honesty


Honesty is one of the most important qualities to look for in a manager. A dishonest poor manager can cause serious harm to both the business and its employees. Therefore, it is essential to carefully vet candidates for managerial positions and look for signs of honesty.


One way to do this is to check references and ask pointed questions about past behaviour. It is also important to create a culture of honesty within the organization. This can be done by setting clear expectations and upholding high standards of integrity. By creating an honest environment, businesses can ensure that their managers are trustworthy and capable of leading effectively.


3. Time Management


Time management is a critical skill for any manager. The ability in prioritising and delegating tasks, set deadlines, and stay organised is essential for any team to function effectively.


When interviewing candidates for a managerial position, it is important to ask about their time management skills and see how they have handled previous projects. Do they seem able to stay calm under pressure? Are they able to juggle multiple tasks at once? Do they have a system in place for tracking deadlines and progress?


Asking specific questions about time management will help you gauge whether or not a candidate has the skills necessary to thrive in a managerial role.


4. Problem-Solving Skills


Any employer knows that when it comes to hiring a manager, problem-solving skills are essential. After all, part of a manager's job is to identify and solve problems within the workplace. However, it can be difficult to assess whether or not a candidate has strong problem-solving skills. One way to gauge a candidate's problem-solving ability is to ask them how they would handle a specific situation.


For example, you could ask them how they would deal with an employee who was consistently late for work. Another way to assess problem-solving skills is to give candidates a scenario and ask them what steps they would take to resolve it. By asking these types of questions, you can get a better sense of a candidate's problem-solving abilities and hire the right person for the job.


No matter how well-organised or well-run a business is, there will always be problems that arise. A good manager who knows how to identify problems quickly and develop creative solutions is essential for any business to succeed.


5. Decisiveness


When hiring a manager, it is important to consider their decision making skills. A good manager needs to be able to make decisions quickly and efficiently in order to keep the team on track. They should also be able to communicate their decisions clearly to avoid confusion.


Furthermore, a manager must be able to justify their decisions to both their team and upper management. If a manager is unable to do these things, it will likely lead to chaos and frustration within the team. Therefore, decisiveness is an essential trait to look for in a potential manager.


6. Confidence


When evaluating candidates, it is essential to consider their confidence level. A confident manager can take charge of the team and inspire others to do their best work. They will also be able to make tough decisions and stand up for their beliefs. Just as importantly, a confident manager will have the self-awareness to know their own strengths and weaknesses. This allows them to delegate effectively and create a well-rounded team.


When interviewing candidates for a managerial position, be sure to ask about past experiences and challenges they have faced. This will give you a better sense of how they handle adversity and whether they have the confidence to lead your team to success.


7. Responsible


As the business world becomes increasingly competitive, the need for effective leaders becomes more important than ever. When hiring for a manager position, "responsible" should be one of the key qualities you look for in a candidate. A responsible leader is someone who can be counted on to make decisions that will benefit the company as a whole rather than simply furthering their own career.


They are also able to take ownership of their mistakes and learn from them instead of passing the blame onto others. Furthermore, responsible leaders are able to inspire those around them to do their best work, and they create a positive environment that encourages growth and professional development.


8. Creativity


It's important to remember that creativity doesn't necessarily mean coming up with new and innovative ideas. In many cases, being creative simply means thinking outside the box and approaching problems from a different perspective. This can be especially valuable in industries where constant change and the ability to adapt are essential.


Additionally, creativity can also be helpful in terms of team-building and motivation. A manager who is able to engage their whole team and encourage them to think creatively will often be more successful than one who relies on traditional methods.


9. Ability to stay focused


Good managers need to be able to focus on the task at hand and see it through to completion. This includes being able to identify priorities and delegate tasks accordingly. Additionally, a manager needs to be able to stay calm under pressure and maintain a clear head in order to make decisions that are in the best interest of the team.


A manager who can remain focused in the face of challenges is more likely to guide their team to success successfully. Therefore, when hiring for a manager position, it is important to consider whether the candidate has the ability to maintain focus and keep the big picture in mind.


 

Benefits of hiring a great manager


The benefits of hiring a great manager are numerous. Great managers can help improve communication and productivity within a company while also providing support and mentorship to employees. In addition, a great manager can help to create a positive work culture and environment. Here are just a few of the many benefits of hiring a great manager.


1. Improved Communication


One of the benefits of hiring a great manager is improved communication. A great manager can communicate with both employees and upper management effectively. They will also be able to foster open communication within the company, which can lead to increased productivity.


2. Increased Productivity


Another benefit of hiring a great manager is increased productivity. A great manager can motivate employees and provide direction when needed. They will also be able to identify areas where employees may need additional training or support. As a result, employees will be more productive and efficient, which can lead to increased profitability for the company.


3. Improved Morale and Culture


A third benefit of hiring a great manager is improved morale and culture within the company. A great manager can create a positive and inclusive work environment that is conducive to employee happiness and satisfaction. In addition, a great manager can help to foster a culture of teamwork and encourage collaboration within the company. As a result, employees will be more likely to stay with the company for the long term.


4. Greater Opportunities for Advancement


A fourth benefit of hiring a great manager is greater opportunities for advancement within the company. A great manager can provide employees with the mentorship and guidance they need to grow and develop within their roles. As a result, employees will be more likely to be promoted to higher-level positions.


5. Reduced Turnover


Finally, one of the most important benefits of hiring a great manager is reduced turnover. A great manager can help to create a positive work environment that keeps employees happy. In addition, a great manager can provide support and mentorship to employees. As a result, employees will be less likely to leave the company for another job opportunity.


Talk to a HR consultant


Talk to one of our qualified HR consultants for more information:

 

Conclusion


Overall, the benefits of hiring a great manager are numerous. A great manager can improve communication and productivity within a company while also providing support and mentorship to employees. In addition, a great manager can help to create a positive work environment and culture. If you are looking for a way to improve your company, consider hiring a great manager.


HR Coach can help you find the right manager for your company. We are a leading provider of management development and coaching services. We can help you assess your needs and create a customised management development plan. Contact us today to learn more about our services.

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