Updated: Sep 3, 2020
If you want to stay or become a high performing business, you need to measure the right things. Employee satisfaction counts, but it is not enough.
Since the 1980's employee satisfaction has been considered the driving metric in employee performance and ultimately, business performance. The ROI has always thought to be that happy employees lead to a more productive workforce. However if this 'productivity' isn't adding value to the bottom line, what does it matter?