Refunds and Exchanges Policy
At HR Coach we understand that sometimes, you might need to return your purchase. Our return policies are listed below. Please retain your proof of purchase. Simply follow the instructions below and we will help with the rest.
Change of Mind
Returns for refund or change of mind can be requested via our Get In Touch page. We do not provide returns or refunds in relation to eBook downloads when you have changed your mind.
We are not obliged to provide a refund or replacement for a 'change of mind' request. If we do agree to your 'change of mind' request, items must be returned in original sealed condition. Shipping and delivery costs will not be refunded for ‘change of mind’ requests.
Damaged or Faulty Items
We guarantee that the goods you receive from us will be of acceptable quality and fit for the purpose for which they are sold and match the description of those goods on our website. Where an item has arrived damaged or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our team know by visiting our Get In Touch page.
Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following remedies: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available; or compensation for the drop in value of the goods.
We may request to see your proof of purchase. If there is a minor failure in relation to the goods, we may elect to: provide a refund including shipping costs, replace the goods or repair the goods.
How Long Will It Take?
We will make every effort to process claims within 3 business days of receipt. Where we provide you with a refund please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.